Telephone Engineer Services

Fixing Telephone, Broadband and Socket Installation Problems

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Telephone Line Repair and Installation

If you're experiencing issues with your Telephone, or looking to install a new telephone line - Telecom Services Worcestershire can help.

One of the most common causes of telephone faults is damage to telephone cables (external or internal). This is usually as a result of pruning plants or during building work and in the case of internal cabling, this usually happens when decorating.

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Broadband Repair

If you're experienced slow broadband, connection problems or intermittent faults - Telecom Services Worcestershire can help.

I understand the pain and frustration when your broadband slows down or stops working. With over 20 years experience working as a BT Engineer I can resolve issues quickly and get you back online.

Telephone-Socket-Installation

Telephone Socket Installation

Whether you're looking to upgrade your Telephone Sockets, move telephone sockets or install completely new sockets - I can help.

It is very important to use an industry standard Socket. The Nt5e Master socket should always be the main socket for BT or any other Telecom company. The main socket is the one which the outside line is first terminated into the property. Telecom Services Worcestershire never uses cheap knockoff sockets.

Need help? Call your local Telephone Engineer on or 01905 490152

Our Most Helpful Reviews

I highly recommend TSW (Graham). We had an issue with telephone and wifi. He came within 4 hours, understood the problem immediately, provided a good solution, and had everything running perfectly quickly - all at a fair and reasonable cost. Could not ask for more.
Other Windsor Clive
Other Windsor Clive
17:22 28 Jan 20
My neighbour, an old lady, called on my husband to help with a phone failure. Her phone supplier italk couldn't detect a line fault and and said it was a fault with her equipment and she must pay. We rang TSW, Worcester and Graham (ex-BT engineer) came out. He immediately found there was in fact a line fault-suppliers's responsibility. Graham couldn't have been more helpful and professional and is highly recommended.
Janet Barker
Janet Barker
17:25 17 Jan 20
Would highly recommend Graham for his prompt and courteous service and job well done!
Claire walford
Claire walford
15:00 21 Nov 19
Absolutely brilliant service and price also. I phoned Monday evening and Graham came the next day, moved and replaced my Broadband socket/cable to a better position...checked all was working and the price was excellent along with his advice and workmanship..100% Recommended!! THANKS Graham!!
Alexander whiteside
Alexander whiteside
16:42 28 Aug 19
Next day service, quickly sized up the job required (moving broadband input port) thoroughly checked all services afterwards. Job well done. Thanks
Peter Louis
Peter Louis
13:34 17 Jun 19
My elderly mother lost all phone and WiFi, having tried to install a new router from BT. I live in another county. I found Mr Done easily, through his clear, attractive website and he was willing to visit my mother within a couple of hours of me ringing him. My mother tells me that he was polite and efficient and that he sorted out her phone and WiFi quickly. Well done and thank you Mr Done.
Nick Benson
Nick Benson
08:14 25 May 19
Fantastic service, Graham fitted a visit in at short notice and fixed my noisy line and broadband drop out problems. I feared that it was a rip out and rewire job but Graham systematically checked all connections, changed the master box and all was fixed. I have no problems recommending TSW to anyone. Many thanks.
Martin Caley
Martin Caley
22:19 25 Apr 19
Graham of TSW did a job for me on the 6 April 2019. He arrived when he said, did the job quickly & efficiently and is pleasant with it. I recommend him and would use again. Regards Robert Poole
Robert Poole
Robert Poole
05:59 24 Apr 19
I contacted Graham about a damaged telephone wire for my father-in-law. Graham was able to book me in very quickly and diagnosed the problem right away. He offers an excellent service. I would recommend TSW to anyone. Thank you Graham.
John Turner
John Turner
13:53 01 Apr 19
Graham came to the rescue after we had suffered a terrible time with both Sky and BT when we lost our landline. These big companies just did not want to know until Graham used his skills and technology to prove that the fault lay 40 metres away from our flat. He took over talking to Sky and was able to have them confirm his findings, so the Sky technical department are going to dig up their hole and fix the issue. While Graham was here he also updated our ancient wiring and boxes. We are pensioners and would recommend Graham to anyone who will listen - and his fees are very reasonable. Well done Graham! Richard and Liz, Worcester.
Richard Hill
Richard Hill
12:49 22 Mar 19
Many thanks Grahame, first class service from a first class tradesman! Will definitely recommend.
Stephen Colenutt
Stephen Colenutt
17:53 06 Mar 19
Graham has just visited my home, to repair my slow fibre broadband which keeps dropping. Expecting a big fee like the one the provider quoted, i was quite surprised when Graham finished his checks and informed me the issue was with the wifi router and would be solved with a new router. Graham also took time to investigate how much I was paying for broadband and telephone line, and has helped me switch to an alternative supplier to save £30 per month. Graham has surpassed all expectations of service and cost, I would be pleased to recommend his services.
Fay Davies
Fay Davies
18:54 18 Feb 19
Internet and TV now working properly after 6months of struggling thanks a lot! Price very reasonable- did what he said he would do! will certainly recommend to others in the Tenbury area-thanks
Jamie Baker
Jamie Baker
13:05 07 Feb 19
My telephone (and even TV) needs were very efficiently and speedily sorted. No time wasted, just action. Recommended.
F. Hugh Eveleigh
F. Hugh Eveleigh
13:08 06 Jan 19
Graham is a star! He came promptly on the day we agreed, did everything i wanted, tested the whole wi-fi system covering 3 buildings, replacing parts as ncessary. Without being asked he made sure everything was working end to end. Full of advice, timely, professional and reasonable on cost. This the guy you need.
Neil Whitmore
Neil Whitmore
19:47 15 Nov 18
First class service, fast, efficient & very professional, many thanks
ian yorke
ian yorke
08:08 02 Oct 18
Hi Graham from TSW. Please check out what my customers Say on Google .yell &FB. Please look at my Website And find out more about my Services. Thanks Graham TSW.
Graham Done
Graham Done
10:20 29 Aug 18
Absolutely excellent service. Efficient and tidy, definitely recommend.
Julie Jones
Julie Jones
09:33 29 Aug 18
We have had a large number of engineers to our house in Worcester most of whom failed to resolve the problem in the long term. Graham is so knowledgable and always finds a solution. He achieves far more in one hour than other telephone and broadband engineers, so his service is actually cost effective and transparent. If parts are needed he charges a fair price, normally carries them with him and it saves you the hassle of getting different things yourself. He is also extremely professional and helpful.
Shirley Price
Shirley Price
09:56 14 Jun 18
I Have worked with Graham at TSW on many occasions over the years. Can thoroughly recommend him.
Nicholas I'anson
Nicholas I'anson
20:39 12 Apr 18
Hugely knowledgeable even though we had data and phone issues to an outside office. Worked above and beyond without any mess and cleaned up thoroughly. A highly professional and experience telecoms engineer. I couldn't recommend him any higher.
Iain McInnes
Iain McInnes
15:44 03 Nov 17

Most Common Questions

What is a Telephone Engineer, and what do I do?

A telephone engineer specialises in rectifying telephone and broadband issues, in homes and businesses.

I’m an ex-BT telephone engineer with over 20 years experience which means I have solved 1000's of problems for people throughout the UK. My experience and specialist equipment allows me to solve problems quickly and easily, for instance if you have a fault on your telephone line, using specialised testing equipment I can often map the problem to within a few meters to identify problems such as high resistance in cabling, a short circuit or something else.

One of the biggest benefits of my service, is providing a clear written instruction in my invoice as to where the fault lies i.e. the home owner or the service provider. Where the fault lies with the service provider, the home owner can often use my invoice and write-up to claim compensation and avoid unnecessary charges.

 

My broadband is slow, how do I improve the speed?

Slow broadband can often be the result of poor wiring, poor connectivity, and not being connected to a functioning broadband socket (i.e. being connected to an old master socket). However with my vast experience and specialist equipment I can identify broadband faults effectively.

Once I have identified your broadband fault. I can remedy it, and fit the latest broadband socket to improve speed and stability.

Quite often limitations are places by Internet Service Providers (ISPs) such as BT and Sky, and I can work directly with your ISP to get these removed to further enhance your broadband.

 

I’m not receiving incoming calls, why and can you fix this?

Many issues could be causing this such as problems with the telephone exchange, the telephone, or internal network issues.

An engineering visit and proper testing would be recommended to identify and resolve this.

Call us on 01905 490152 or contact us using the form below